Protocolaction planning for action research about kaizen in public organizations. The case of higher education

  1. Marin-Garcia, Juan A.
  2. Garcia-Sabater, Julio J.
  3. Maheut, Julien
Zeitschrift:
WPOM

ISSN: 1989-9068

Datum der Publikation: 2018

Ausgabe: 9

Nummer: 1

Seiten: 1-13

Art: Artikel

DOI: 10.4995/WPOM.V9I1.8990 DIALNET GOOGLE SCHOLAR

Andere Publikationen in: WPOM

Zusammenfassung

In this protocol we complete the first three stages of action research to analyze possibilities for continuous improvement of processes in public universities. We define the problem or area of improvement in the organization; we identify the relevance of the topic to generate an academic contribution and propose an action plan or work protocol. Although we have focused on a public higher education organization, this protocol can be applicable without requiring too many adaptations, to any public service (at least in the Spanish context).[Protocolo: plan de acción para investigación-acción sobre mejora continua en servicios públicos. Aplicación a educación universitariaResumenEn este protocolo completamos las tres primeras etapas de la investigación acción para analizar posibilidades de mejora continua de procesos en universidades públicas. Definimos el problema o área de mejora en la organización; identificamos la relevancia del tema para generar una contribución académica y proponemos un plan de acción o protocolo de trabajo. Aunque nos hayamos centrado en una organización de educación superior pública, este protocolo puede ser aplicable sin precisar demasiadas adaptaciones, a cualquier servicio público (al menos en el contexto español).Palabras clave: Investigación-acción; mejora continua; universidad; mejora procesos; servicios públicos]

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Fuente de los datos: Dialnet