Under-over benefitting perceptions and evaluation of services: Nonlinear relationships in a four-sample investigation

  1. Martínez-Tur, V.
  2. Estreder, Y.
  3. Moliner, C.
  4. Sánchez-Hernández, R.M.
  5. Peiró, J.M.
Revue:
Journal of Service Theory and Practice

ISSN: 2055-6225

Année de publication: 2016

Volumen: 26

Número: 4

Pages: 430-447

Type: Article

DOI: 10.1108/JSTP-11-2014-0249 GOOGLE SCHOLAR