Linking employees' extra-role efforts to customer satisfaction: Presence versus absence of complaints
- Martínez-Tur, V.
- Estreder, Y.
- Moliner, C.
- García-Buades, E.
- Ramos, J.
- Peiró, J.M.
ISSN: 2151-2590, 1864-9335
Year of publication: 2017
Volume: 48
Issue: 2
Pages: 104-112
Type: Article