‘Ombudsman’ y lectores activos. La interacción en torno a la calidad periodística

  1. Dolors Palau-Sampio 2
  2. Juan Francisco Gutiérrez-Lozano 1
  3. Josep Lluís Gómez-Mompart 2
  1. 1 Universidad de Málaga, (España)
  2. 2 Universitat de València, (España)
Journal:
Revista Latina de Comunicación Social

ISSN: 1138-5820

Year of publication: 2016

Issue: 71

Pages: 1344-1364

Type: Article

DOI: 10.4185/RLCS-2016-1149 DIALNET GOOGLE SCHOLAR lock_openDialnet editor

More publications in: Revista Latina de Comunicación Social

Abstract

Introduction: This article examines the role of the ombudsman in ensuring journalistic quality and dealing with complaints from active readers. Methodology: Based on a qualitative and quantitative methodology, about two hundred articles published in nine international newspapers of recognized trajectory have been analyzed. Results and conclusions: The study shows a variety of models of performance, both for the topics they focus on, as well as how they present or justify the answers to active readers. The ombudsman is shown more as playing a diplomatic role that moderate the debate or become a valid interlocutor with the readers rather than a guarantee to ensure the effective compliance with the journalistic quality criteria or to question the editorial decisions.

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