A twofold commodification of “place” in hotel websites and its consequences for the discursive creation of a tourist identity

  1. Rosana Dolón Herrero 1
  1. 1 Universitat de València
    info

    Universitat de València

    Valencia, España

    ROR https://ror.org/043nxc105

Revista:
Ibérica: Revista de la Asociación Europea de Lenguas para Fines Específicos ( AELFE )

ISSN: 1139-7241

Año de publicación: 2016

Título del ejemplar: Special Issue on The Language of Tourism 2.0

Número: 31

Páginas: 63-82

Tipo: Artículo

Otras publicaciones en: Ibérica: Revista de la Asociación Europea de Lenguas para Fines Específicos ( AELFE )

Resumen

Tourism is a global cultural industry and one of the world’s largest international trades (Thurlow & Jaworski, 2011). As far as tourism is understood as an agent and channel of globalisation (Pritchard & Jaworski, 2005), it makes sense to investigate it from a critical perspective and analyse how its discourse shapes the tourist experience. The aim of this study is to explore ways in which hotel websites project a place identity for the hotel and, in doing so, for the town or city in which the hotel is located. I will ask how, and in what ways, this representation relies on socio-cultural conventions, which in turn may influence the discursive construction of the social actor “tourist”. Using Critical Discourse Analysis (see e.g. Fairclough, 1999, 2002) as a framework, I will also draw on Halliday’s (1985) transitivity system to identify the representational choices underlying the semantic encoding of the services the hotel offers made by the promoter of the hotel on its website. Using the concordancing tool AntConc 3.4.2 (Anthony, 2014), I will trace patterns of use, allowing for a further qualitative analysis of the data. The study is also of interest to the tourist industry inasmuch as it offers an insight into the social construction of a “tourist” identity, shaped according to prevailing symbols and codes in modern society

Referencias bibliográficas

  • Aitcheson, C. & C. Reeves (1998). “Gendered (bed)spaces: The culture and commerce of women only tourism” in C. Aitchison & F. Jordan (eds.), Gender, Space and Identity. Leisure, Culture and Commerce, 47-68. Brighton: Leisure Studies Association.
  • Anthony, L. (2014). AntConc (Version 3.4.2.) [Computer Software]. Tokyo, Japan: Waseda University. URL: http://www.laurenceanthony.net/
  • Arfin Bin Salim, M., N. Aireen Binti Ibrahim & H. Hassan (2012). “Language for tourism: A review of literature”. Procedia Social and Behavioural Sciences 66: 136-143.
  • Atkins, S., J. Clear & N. Ostler (1992). “Corpus design criteria”. Literary and Linguistic Computing 7,1: 1-16.
  • Baker, P. (2006). Using Corpora in Discourse Analysis. London: Continuum.
  • Benwell, B. & E. Stokoe (2006). Discourse and Identity. Edinburgh: Edinburgh University Press.
  • Cheng, A.Y. & N.R. Ab Hamid (2011). “The usability of hotel websites in managing tourist expectations: A customer relations perspective”. International Conference on Sociality and Economics Development IPEDR 10: 43-47.
  • Chouliaraki, L. & N. Fairclough (1999). Discourse in Late Modernity. Rethinking Critical Discourse Analysis. Edinburgh: Edinburgh University Press.
  • Dann, G. (1996). The Language of Tourism. A Sociolinguistic Perspective. Wallingford: CAB International.
  • Dann, G. (ed.) (2002). The Tourist as a Metaphor of the Social World. New York: Cabi Publishing.
  • De Fina, A., D. Schiffrin & M. Bamberg (eds.) (2006). Discourse and Identity. Cambridge: Cambridge University Press.
  • Dixon, J. A. & K. Durrheim (2000). “Displacing place-identity: A discursive approach to locating self and other”. British Journal of Social Psychology 39: 27-44.
  • Dolón, R. (2014). “A corpus-based study of the discursive creation of a child consumer identity in official tourist information websites vs. opinion forums” in G. Gil-Salom & C. Soler-Manuel (eds.), Dialogicity in Written Specialised Genres, 166-187. Amsterdam: John Benjamins Publishing Company.
  • Fairclough, N. (1999). “Global capitalism and critical awareness of language”. Language Awareness 8(2): 71-83.
  • Fairclough, N. (2002). Analysing Discourse. Textual Analysis for Social Research. London: Routledge.
  • Fairclough, N. & R. Wodak (1997). “Critical discourse analysis” in T.A. van Dijk (ed.), Introduction to Discourse Analysis, 258-284. London: Sage
  • Favero, P. (2007). “What a wonderful world! On the touristic ways of seeing, the knowledge and the politics of the culture industries of otherness”. Tourist Studies 7(1): 51-81.
  • Hallett, R.W. & J. Kaplan-Weinger (2010). Official Tourism Websites. A Discourse Analysis Perspective. Bristol: Channel Publications.
  • Halliday, M.A.K. (1985). An Introduction to Functional Grammar. London: Edward Arnold.
  • Heller, M. (2003). “Globalization, the new economy and the commodification of language and identity”. Journal of Sociolinguistics 7: 473-498.
  • Hsieh, Y.Ch. (2012). “Hotel companies’ environmental policies and practices: A content analysis of their web pages”. International Journal of Contemporary Hospitality Management 24 (1): 97-121.
  • Hundt, M., N. Nesselhauf & C. Biewer (eds.) (2007). Corpus Linguistics and the Web. Amsterdam: Editions Rodopi.
  • Hung, K. & R. Law (2011). “An overview of internet-based surveys in hospitality and tourism journals”. Tourism Management 32: 717-724.
  • Koskensalo, A. (2012). “Towards a better understanding of the hybrid genre ‘tourism websites’”. APLSP Proceedings: 3-23.
  • Kress, G. & R. Hodge (1979). Language as Ideology. London: Routledge and Kegan Paul.
  • van Leeuwen, T. A. (1996). “The representation of social actors” in C.R. Caldas-Coulthard & M. Coulthard (eds.), Texts and Practices. Readings in Critical Discourse Analysis, 32-70. London: Routledge.
  • McCabe, S. & E. H. Stokoe (2004). “Place and identity in tourists’ accounts”. Annuals of Tourism Research 31,3: 601-622.
  • Porter, C.E. (2004). “A typology of virtual communities: A multi-disciplinary foundation for future research”. Journal of Computer-Mediated Communication 10,1: 00.
  • Pritchard, A. & A. Jaworski (2005). “Discourse, communication and tourism dialogues” in A. Jaworski & A. Pritchard (eds.), Discourse, Communication and Tourism, 1-18. Clevedon: Channel View Publications.
  • Pritchard, A. & N.J. Morgan (2001). “Culture, identity and tourism representation: Marketing Cymru or Wales?”. Tourism Management 22: 167-179.
  • Santini, M. (2007). “Characterising genres of web pages: Genre hybridism and individualization”. 40th Annual Hawaii International Conference on System Sciences: 1-10.
  • Shepherd, M., A. Watters, R. Carolynn & A. Kennedy (2004). “Cybergenre: Automatic identification of home pages on the web”. Journal of Web Engineering 3,4: 236-251.
  • Suau-Jiménez, F. (2012). “Páginas web institucionales de promoción turística: El uso metadiscursivo interpersonal en inglés y español” in J. Sanmartín Sáez (ed.), Discurso Turístico e Internet, 125-154. Madrid: Iberoamericana/ Vervuert.
  • Suen, A. (2009). “Self-representation of five star hotels: A digital genre analysis of hotel homepages” in V.K. Bhatia, W. Cheng, B. Du-Babcock & J. Lung (eds.), Language for Professional Communication: Research, Practice and Training, 111-130. Hong Kong: Hong Kong Polytechnic University.
  • Torkington, K. (2012). “Place and lifestyle migration: The discursive construction of ‘glocal’ place-identity”. Mobilities 7,1: 71-92.
  • Thurlow, C. & A. Jaworski (2010). “The commodification of local linguacultures: Guidebook glossaries” in C. Thurlow & A. Jaworski (eds.), Tourism Discourse. Language and Global Mobility, 191-223. New York: Palgrave Macmillan.
  • Thurlow, C. & A. Jaworski (2011). “Tourism discourse: Languages and banal globalization”. Applied Linguistics Review 2: 285-312.
  • Urry, J. (1990). The Tourist Gaze: Leisure and Travel in Contemporary Societies. London: Sage.
  • Urry, J. (1995). Consuming Places. London: Routledge.