Indicadores para o gerenciamento de faculdadesum estudo de dois casos na Espanha

  1. Fagundes, Jair Antonio 1
  2. Crespo Soler, Cristina 2
  3. Ripoll Feliu, Vicente 2
  4. Ferreira, Maria Leonor 3
  1. 1 Universidade Paulista
    info

    Universidade Paulista

    Santos, Brasil

    ROR https://ror.org/020v13m88

  2. 2 Universitat de València
    info

    Universitat de València

    Valencia, España

    ROR https://ror.org/043nxc105

  3. 3 Universidade Nova de Lisboa
    info

    Universidade Nova de Lisboa

    Lisboa, Portugal

    ROR https://ror.org/02xankh89

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Journal:
Revista Facultad de Ciencias Económicas: Investigación y Reflexión

ISSN: 0121-6805

Year of publication: 2015

Volume: 23

Issue: 2

Type: Article

DOI: 10.18359/RFCE.1610 DIALNET GOOGLE SCHOLAR lock_openDialnet editor

More publications in: Revista Facultad de Ciencias Económicas: Investigación y Reflexión

Abstract

The aim of this article is to explore the indicators for the management of two private schools in Spain. Data collection was done through interviews, direct observation of researchers and analysis of internal documents of educational institutions. In the end it was possible to identify the indicators of management, financial and non-financial, according to the four perspectives of the Balanced Scorecard (CMI Spanish acronym). We conclude that case one uses 34 indicators, of which 12 are Financial 10 are related customers, 10 are of the internal perspective and only two are related to personal development ; in case two 41 indicators are used , with 10 financial , 11 for customers , 11 of the internal processes and 9 related to personal development . These results are in line with the results obtained from other investigations at international level.

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