El Trabajo Emocional desde una perspectiva clarificadora, tras treinta años de investigación
- 1 Universidad de Valencia, (España)
ISSN: 1657-9267
Year of publication: 2014
Volume: 13
Issue: 4
Pages: 1517-1529
Type: Article
More publications in: Universitas psychologica
Abstract
This paper aims to analyze the concept of Emotional Work. Specifically, through an integrated approach, it is intended to clarify what is Emotional Work and differentiate concepts that are commonly associated in the literature. Also, one of the latest proposals on how they could produce the Emotional Work applied to the context of service organizations is analyzed. Finally, the background literature identifies as potential issues for the appearance of emotional labor and the consequences it can have on organizational outcomes, such as quality of service and the psychosocial health of workers are analyzed.