Valor, satisfacción y lealtad en el voluntariado. Aplicación a un megaevento religioso
- Floristán Imizcoz, Elena
- Servera Francés, David
- Arteaga Moreno, Francisco Javier
- Fayos Gardó, Teresa
- G. Gallarza, Martina
ISSN: 0212-1867
Ano de publicación: 2013
Número: 146
Páxinas: 109-157
Tipo: Artigo
Outras publicacións en: Esic market
Referencias bibliográficas
- Allen, J., O’Toole, W., Mcdonnell, I. and Harris, R., 2002, Festival and special event management. 2ª ed. Australia: Wiley.
- Anderson, J.C. and Moore, L.F., 1978, “The motivation to volunteer”. Journal of Voluntary Action Research, Issue 7, pp. 120-129.
- Arteaga, F., Gallarza, M. and Gil, I., 2010, “A New Multiblock PLS Based Method to Estimate Causal Models. Application to the Post-Consumption Behavior in Tourism”. In V. Esposito Vinzi, W.W. Chin, J. Henseler and H. Wang (ed.), Handbook of Partial Least Square. Concepts Methods and Application in Marketing and Related Fields. Heidelberg.
- Babin, B.J., Darden, W.R. and Griffin, M., 1994, “Work and/or fun: measuring hedonic and utilitarian shopping value”. Journal of Consumer Research, Issue 20, pp. 644-656.
- Berry, L.D. and Yadav, M.S., 1997, “El papel del valor en la determinación del precio de los servicios”. Harvard Deusto Business Review, Vol. 78, pp. 26-37.
- Bowdin, G., Mcdonnell, A.J. and O`Toole, W., 2001, Events Management. Oxford: Butterworth Heinemann, pp. 12-14.
- Bowen, D. and Clarcke, J., 2002, “Reflections on tourist satisfaction research: Past, present and future”. Journal of Vacation Marketing, Vol. 8, Issue 4, pp. 297-308.
- Brown, S. and James, J., 2004, “Event design and management: ritual sacrifice?”. In Yeoman, Robertson, Ali-Knight, Drummond and McMahon-Beattie (eds.), Festival and events management: an international arts and culture perspective. Oxford: Elsevier, pp. 53-64.
- Chalip, L., 2000, “Sydney 2000 volunteers and the organisation of the Olympic Games: Economic and formative aspects”. In Moragas, M., Moreno, A.B. and Puig, N. (eds.), Volunteers, Global Society and the Olympic Movement. International Olympic Committee, Lausanne, Switzerland, pp. 205-214.
- Chin, W.W., 1998, “The Partial Least Squares Approach to Structural Equation Modeling”. In G.A. Marcoulides (ed.), Modern Methods for Business Research. Mahwah, Lawrence Erlbaum Associates.
- Clary, E.G., Snyder, M. and Stukas, A.A., 1996, “Volunteers’ motivations: Findings from a national survey”. Nonprofit and Voluntary Sector Quarterly, Vol. 25, Issue 4, pp. 485-505.
- Cnaan, R.H. and Godberg-Glen, R.S., 1991, “Measuring motivations to volunteers Human Services”. Journal of Applied Behavioural Science, Issue 27, pp. 269-284.
- Cortes, L., Hernán, M.J. and López, O., 1998, Las organizaciones de voluntariado en España. Madrid: Plataforma para la Promoción del Voluntariado en España.
- Currás-Pérez, R. and Sánchez-García, I., 2012, “Satisfaction and Loyalty to a Website: TheModerating Effect of Perceived Risk”. Esic Market Economic and Business Journal, Vol. 141, pp. 209-234.
- Cuskelly, G., Auld, C., Harrington, M. and Coleman, D., 2004, “Predicting the behavioural dependability of sport event volunteers”. Event Management, Issue 9, pp. 73-89.
- Dávila, M.C. and Chacón, F., 2004, “Factores psicosociales y tipo de voluntariado”. Psicothema, Vol. 16, Issue 4, pp. 639-645.
- Dávila, M.C. and Chacón, F., 2005, “Diferencias entre voluntarios ecologistas y socioasistenciales en el perfil sociodemográfico”. Revista de Psicología Social Aplicada, Vol. 13, Issue 3.
- Efrom, B. and Tibshirani, R., 1993, Introduction to the Bootstrap. New York: Chapman-Hall.
- Farmer, S.M. and Fedor, D.B., 2001,”Changing the Focus on Volunteering: An Investigation of Volunteers’ Multiple Contributions to a Charitable Organization”. Journal of Management, Issue 27, pp. 191-211.
- Farrel, J.M., Johnston, M.E. and Twynam, G.D.,1998, “Volunteer motivation, satisfaction, and management at an elite sporting competition”. Journal of Sport Management, Vol. 12, pp. 288-300.
- Fayos-Solá, E., 1997, “The Impact of mega events”. Annals of Tourism Research, Notes and Reports, Vol. 25, Issue 1, pp. 241-257.
- Flores Zamora, J. and García Madariaga, J., 2012, “Identification and measurement of opinion leadership, satisfaction and loyalty in art services”. Esic Market Economic and Business Journal, Vol. 43, Issue 2, May-August, 349-370.
- Floristan, E., 2011, Voluntariado y megaeventos: análisis de la experiencia de consumo y perspectiva de gestión. Tesis Doctoral no publicada, Universidad Católica de Valencia.
- Fornel, C. and Larcker, D.F., 1981, “Evaluating Structural Equation Models with unobservable Variables and Measurement Error”. Journal of Marketing Research, Vol. 18, pp. 39-50.
- Gallarza, M,G. Servera, D., Arteaga, F. and Gil, I., 2010, “La dimensionalidad de valor en la experiencia de voluntario en un mega-evento turístico”. Revista Europea de Dirección y Economía de la Empresa, Vol. 19, Issue 4, pp. 149-170.
- Gallarza, M.G. and Gil, I., 2006a, “Desarrollo de una escala multidimensional para medir el valor percibido en una experiencia de servicio”. Revista española de investigación y marketing ESIC, Issue 18, pp. 35-60.
- Gallarza, M.G. and Gil, I., 2006b, “Value dimensions, perceived value, satisfaction and royalty: an investigation of university students’ travel behaviour”. Tourism Management, Vol. 27, pp. 437-452.
- Gallarza, M.G., Arteaga, F., Floristán, E. and Gil, I., 2009, “Consumer behavior in a religious event experience: An empirical assessment of value dimensionality among volunteers”. International Journal of Culture, Tourism, & Hospitality Research, Vol. 3, Issue 2, pp. 165-180.
- García de los Salmones, M.M. and Rodríguez del Bosque, I., 2011, “Corporate social responsability and loyalty in services sector”. Esic Market Economic and Business Journal, Vol. 138, pp. 199-221.
- Garner, J.T. and Garner, L.T., 2011, “Volunteering an Opinion: Organizational Voice and Volunteer Retention in Nonprofit Organizations”. Nonprofit and Voluntary Sector Quarterly, Vol. 40, Issue 5, pp. 813-828.
- Getz, D. and Wicks, B., 1994, “Professionalism and certification for festival and event practitioner: trends and issues”. Festival Management and Event Tourism, Vol. 1, Issue 1, pp. 1-3.
- Getz, D., 1991, Festivals, Special Events and Tourism. Nueva York: Van Nostrand Reinhold.
- Getz, D., 1997, Event Management and Event Tourism. New York: Cognizant Communication Corporation.
- Getz, D., 2000, “Festivals and special events: Life cycle and saturation issues”. In W. Garter, and D. Lime (eds.). Trends in outdoor recreation leisure and tourism. Wallingford, UK: CABI, pp. 175-185.
- Getz, D., 2005, Event management and event tourism. 2a ed. New York: Cognizant.
- Goeldner, R.C., Ritchie, J.R.B. and Mcintosh, W.R., 2000, Tourism. Principles, Practices, Philosophies. USA: Wiley.
- Goldblatt, J.J., 1997, Special events: Best practices in modern event management. New York: Van Nostrand Reinhold.
- Goldblatt, J.J., 2001, Special Events: The Art and Science of Modern Event Management. Chichester: Wiley. Graham, S.,
- Goldblatt, J.J, and Delby, I., 1995, The ultimate guide to Sport Event Management and Marketing. Chicago: Irwin.
- Green, B.C. and Chalip, L., 1998, “Sport Volunteers: Research Agenda and Applications”. Sport Marketing Quarterly, Vol. 7, Issue 2, pp. 14-23.
- Hagedoorn, M., Van Yperen, N.W., Van DE Vliert, E. and Buunk, B.P., 1999, “Employees’reaction to problematic events: A circumplex structure of five categories of responses, and the role of job satisfaction”. Journal of Organizational Behavior, Issue 20, pp. 309-321.
- Hall, C., 1992, Hallmark Tourist Events: Impacts, Management and Plannings. Londres: Belhaven Press.
- Holbrook, M.B. and Hirschman, E.C., 1982, “The experiential aspects of consumption: consumer fantasies, feelings and fun”, Journal of Consumer Research, Issue 9, pp.132-140.
- Holbrook, M.B., 1999, Consumer value. A framework for analysis and research. London: Routledge.
- Hunter, W.C., 2011, “Rukai indigenous tourism: Representations, cultural identity and Q method”, Tourism Management, Vol. 32, Issue 2, pp. 335-348.
- Jackowski, A. and Smith, V., 1992, “Polish pilgrim-tourists”. Annals of Tourism Research, Issue 19, pp. 92-106.
- Jafari, J., 2000, Enciclopedia del Turismo, Madrid: Editorial Síntesis.
- Kemp, S., 2002, “The hidden workforce: volunteers´ learning in the Olympics”. Journal of European Industrial Training, Vol. 26, Issue 2-4, pp. 109-116.
- Kim, M., Zhang, J.J. and Connaughton, D.P., 2010, “Comparison of Volunteer Motivations in Different Youth Sport Organizations”. European Sport Management Quarterly, Vol. 10, Issue 3, pp.343-365.
- Knoke, D. and Prensky, P., 1984, “What relevance do organization theories have for volunteer associations?”. Social Science Quarterly, Issue 65, pp. 3-20.
- Kotler, P., Cámara, D., Grande, I. and Cruz, I., 2000, Dirección de marketing, Madrid: Prentice Hall.
- Laws, E., 1995, Tourism Destination Management. Issues Analysis and Policies. London: Routledge.
- Ledden, L., Kalafatis, S. and Samoul, P., 2007, “The relationship between personal values and perceived value of education”. Journal of Business Research, Vol. 60, Issue 9, pp. 965-974.
- Lee, C. and Taylor, T., 2005, “Critical reflections on the economic impact assessment of a mega-event: the case of 2002 FIFA World Cup”. Tourism Management, Issue 26, pp.595-603.
- Lee, C.T., Yang, S.C. and Lo, H.Y., 2008, “Customer Satisfaction and Customer Characteristics in Festival Activity. A Case of 2008 Kenting Wind Chime Festival”. International Journal of Culture, Tourism and Hospitality Research, Vol. 2, Issue 3, pp. 234-249.
- Lee, T.J., Riley, M. and Hampton, M.P., 2010, “Conflict and Progress: Tourism Development in Korea”. Annals of Tourism Research, Vol. 37, Issue 2, pp. 355–376.
- Lo, A.S. and Lee, C.Y.S., 2011, “Motivations and perceived value of volunteer tourists from Hong Kong”. Tourism Management, Issue 32, pp. 326-334.
- Lovelock, C. H., 1996, Services Marketing (3rd Edition). New Jersey, USA: Prentice Hall.
- Maure Agüero, G., 2007, “Definiciones y tendencias del turismo de eventos”. Contribuciones a la Economía, 82. Retrieved from: http://www.eumed.net/ce/2007b/gma.htm.
- Miller, L.E., 1985, “Understanding the motivation of volunteers: An examination of personality differences and characteristics of volunteers’ paid employment”. Journal of Voluntary Action Research, Issue 14, pp. 112-122.
- Monga, M., 2006, Measuring motivation to volunteer for special events. Event Management, Issue 10, pp. 47-61.
- Monroe, K.B., 1992, Pricing. Making Profitable Decisions. New York: McGraw Hill.
- Mota, R. and Vidal, F., 2003, Solidaridad y morfología de los voluntarios madrileños: informe de investigación. Madrid: Dirección General de Inmigración, Cooperación al Desarrollo y Voluntariado. Consejería de Servicios Sociales. Comunidad de Madrid.
- Nunnally, J.C., 1979, Psychometric theory. New York, McGraw-Hill. Oliver, R.L., 1997, Satisfaction. A Behavioural Perspective on the Consumer. McGrawHill. New York.
- Parasuraman, A. and Grewal, D., 2000, “The impact of technology on the quality value-loyalty chain: a research agenda”. Journal of the Academy of Marketing Science, Vol. 28, Issue 1, pp. 168-174.
- Park, H.Y., 2010, “Heritage Tourism: Emotional Journeys into Nationhood”. Annals of Tourism Research, Vol. 37, Issue 1, pp. 116–135.
- Pauline, G. and Pauline, J.S., 2009, “Volunteer motivation and demographic influences at a professional tennis event”. Team Performance Management, Vol. 15, Issue 3/4, pp. 172-184.
- Pérez Álvarez, J.L., 2003, El referente grupal del voluntariado Plataforma para la promoción del voluntariado en España. Madrid.
- Raj, R. and Morpeth, N., 2007, Religious Tourism and Pilgrimage Management, an International Perspective. Oxford: Cabi.
- Ritchie, J.R.B., 1984, “Assessing the impact of hallmark events: Conceptual and research issues”. Journal of Travel Research, Vol. 22, Issue 1, pp. 2-11.
- Rusbult, C.E., Farrell, D., Rogers, G. and Mainous, A.G.III., 1988, “Impact of exchange variables on exit, voice, loyalty, and neglect: An integrative model of responsiveness to declining job satisfaction”. Academy of Management Journal, Issue 31, pp. 599-627.
- Sharpleya, R. and Jepsona, D., 2011, “Rural tourism: A spiritual experience?”. Annals of Tourism Research, Vol. 38, Issue 1, pp. 52-71.
- Sheth, J.N., Newman, B.I. and Gross, B.L., 1991, “Why we buy what we buy: a theory of consumption values”. Journal of Business Research, Issue 22, pp. 159-170.
- Shone, A. and Parry, B., 2004, Succesful event management: a practical handbook (2nded).
- Soler, P., 1997, La investigación cualitativa en marketing y publicidad: el grupo de discusión y el análisis de datos. Barcelona: Ediciones Paidos Ibérica.
- Sparks, B.; Butcher, K. and Bradley, G., 2008, “Dimensions and correlates of consumer value: an application of the timeshare industry”. International Journal of Hospitality Management, Vol. 27, pp. 98-108.
- Spencer, D.M., 2010, “Case Study. Facilitating public participation in tourism planning on American Indian reservations: A case study involving the Nominal Group Technique”. Tourism Management, Issue 31, pp. 684-690.
- Strigas, A. and Newton-Jackson, E., 2003, “Motivating volunteers to serve and succeed: Design and results of a pilot study that explores demographic and motivational factors in sport volunteerism”. International Sports Journal, Vol. 7, Issue 1, pp.11-123.
- Sweeney, J. and Soutar, G., 2001, “Consumer perceived value: the development of a multiple item scale”. Journal of Retailing, Issue 77, pp. 203-207.
- Tao, H.L. and Yeh, P., 2007, “Religion as an investment: comparing the contributions and volunteer frequency among Christians, Buddhists and Fol. Religionits”. Southern Economic Journal, Vol. 73, Issue 3, pp. 770-790.
- Timothy, D. and Olsen, D., Eds., 2006, Tourism, religion and spiritual journeys. London, New York: Routledge.
- Tosum, C., 1999, “Towards a typology of community participation in the tourism development process”. International Journal of Tourism and Hospitality, Issue 10, pp. 113-134.
- Tosum, C., 2006, “Expected nature of community participation in tourism development”. Tourism Management, Issue 27, pp. 493-504.
- Tum, J., Norton, P. and Wright, J.W., 2009, Events Management . Series. Elsevier. Van Der Wagen, L., 2006, Human resource management for events: Managing the event workforce. Oxford: Butterworth-Heinemann.
- Veal, A.J., 2006, Research methods for leisure and tourism: a practical guide. 3rd. Ed. Pearson Education.
- Vecina, M. L., 2001, Factores psicosociales que influyen en la permanencia del voluntariado. Universidad Complutense de Madrid. Tesis doctoral no publicada.
- Vidal, P. and Villa, A., 2007, “Las personas en las organizaciones del Tercer Sector”. Tercer sector, trabajo autónomo y responsabilidad corporativa, 3ª Época, Issue 40, pp. 10-13.
- Watt, D., 1998, Event Management in Leisure and Tourism. Longman.
- Wilson, J., 2000, “Volunteering”. Annual Review of Sociology, Vol. 26, Issue 1, pp. 215-240.
- Withey, M.J. and COOPER, W.H., 1989, “Predicting exit, voice, loyalty, and neglect”. Administrative Science Quarterly, Issue 34, pp. 521-539.
- Yoon, Y. and Uysal, M., 2005, “An Examination of the Effects of Motivation and Satisfaction on Destination Loyalty: A Structural Model”. Tourism Management, Issue 26, pp. 45-56.
- Zeithaml, V.A., and Bitner, M.J., 1996, Services Marketing. USA: McGraw Hill.