Patrocinio deportivola implicación del espectador y sus efectos en la identificación y lealtad
- Schlesinger Díaz, María Walesska
- Alvarado Herrera, Alejandro
- Martí Parreño, José
ISSN: 1131-6837
Any de publicació: 2012
Volum: 12
Número: 2
Pàgines: 59-76
Tipus: Article
Altres publicacions en: Management Letters / Cuadernos de Gestión
Resum
El patrocinio deportivo ha experimentado un importante crecimiento en los últimos años siendo utilizado por algunas marcas como herramienta clave de sus comunicaciones de marketing e incluso de su posicionamiento. El presente estudio tiene como principal objetivo analizar la influencia de la implicación del espectador de un campeonato deportivo de primer nivel -campeonato de motociclismo MotoGP- en su identificación y lealtad hacia su deportista favorito. La capacidad de los directivos para generar beneficios provenientes de los stakeholders tales como los patrocinantes y medios de comunicación está relacionada directamente con el tamaño de los espectadores identificados y leales a un deportista o equipo, de ahí la importancia en este ámbito de esas variables. Una investigación empírica de sección transversal, fundamentada en la literatura sobre la implicación del consumidor y su relación con la lealtad y la identificación, sirve de base para contrastar, mediante el uso de técnicas de análisis de estructuras de covarianzas, el modelo teórico propuesto. Los resultados del estudio revelan que la implicación del consumidor con un deporte influye directa, positiva y significativamente tanto en su identificación como en su lealtad hacia su piloto favorito. En este artículo se presentan también las implicaciones para la praxis comercial de los hallazgos y se proponen futuras líneas de investigación.
Referències bibliogràfiques
- AHEARNE, M; BHATTACHARYA, C. y GRUEN, T. (2005). “Antecedents and Consequences of Customer–Company Identification: Expanding the Role of Relationship Marketing”, Journal of Applied Psychology, Vol. 90 (3), 574–585.
- ANDERSON, J. y GERBING, D. (1988). “The use of pledges to build and sustain commitment in distribution channels: a review and recommended two-step approach”. Psychological Bulletin, 103, 411-423.
- ANDREWS, J.; DURVASULA, S. y AKHTER, S., (1990): ”A framework for conceptualizing and measuring the involvement construct in advertising research”, Journal of advertising, Vol. 19, Nº 4, pp. 27-40.
- ARGUS, K.; FARRELY, F. y QUESTER, P. (2004): “A new modelo of fan loyalty: emotionally bonded involvement”, proceedings de ANZMAC 2004, Nueva Zelanda del 29 de noviembre al 01 de diciembre 2004.
- ASHFORTH, B. y MAEL, F. (1 989): “Social Identity Theory and the Organization”, The Academy of Management Rewiew, Vol. 14(1), pp.20-39.
- ASSAEL, H. (1987): Consumer behaviour and marketing action. New York: Wadsworth.
- BAGOZZI, R. y DHOLAKIA, U. (2006): “Antecedents and purchase consequences of customer participation in small group brand communities”, International Journal of Research in Marke-ting, 23(1), 45-61.
- BAGOZZI, R. y YI, Y. (1988): “On the evaluation of Structural Equation Models”, Journal of the Academy of Marketing Science, Vol. 16, núm. 1, pp. 74-94.
- BATESON, J. y HOFFMAN, K., (1999): Managing services marketing. Texts and readings, The Dryden Press, 4a edición.
- BEECH, J., y CHADWICK S., (2004): “The Business of Sport Management”, Prentice Hall, Finan-cial Times, Harlow, England.
- BERGAMI, M. y BAGOZZI, R. (2000): “Self-categorization, affective commitment and group self-esteem as distinct aspects of social identity in the organization”, British Journal of Social Psychology, 39, 555-577.
- BHATTACHARYA, C. y ELSBACH, K. (2002): “Us versus them: the roles of organizational iden-tification and disidentification in social marketing initiatives”. Journal of Public Policy & Mar-keting, 21: 1, 26-36.
- BHATTACHARYA, C. y SEN, S. (2003): “Consumer-Company Identification: A Framework for Understaning Consumers’ Relationships with Companies”, Journal of Marketing, Vol. 67(2), pp.76-88.
- BHATTACHARYA, C.; RAO, H. y GLYNN, M. (1995): “Understanding the Bond of Identification: An Investigation of Its Correlates Art Museum members”, Journal of Marketing, Vol. 59(4), pp.46-57.
- CAPELLA, M. (2002): “Measuring Sports Fans’ Involvement: The Fan Behavior Questionnaire”, Southern Business Review, Spring 2002, 30-36.
- CARMELI, G. y WEISBERG, J. (2006): “Perceived External Prestige, Organizational Identification and Affective Commitment: A Stakeholder Approach”, Corporation Reputation Review, Vol. 9 (1), pp. 92 – 104.
- CHADWICK, S. y THWAITES, D. (2005): Managing Sport Sponsorship Programs: Lessons from a Critical Assessment of English Soccer, Journal of Advertising Research, Septiembre; pp. 328-338
- CHAUDHURI, A. (2000): “A macro analysis of the relationship of product involvement and in-formation search: the role of risk”, Journal of Marketing Theory and Practice, Vol. 8, Nº 1, invierno, pp. 1-15.
- CLIFFE, S. y MOTION, J. (2005): “Building contemporary brands: a sponsorship-based strategy”, Journal of Business Research, 58:8, pp. 1068-1077
- CORNWELL, B. (1995): “Sponsorship-linked Marketing Development.” Sports Marketing Quar-terly, 4 (4), 13–24.
- CRONBACH, L. (1951): “Coefficient alpha and the internal structure of tests”. Psychometrika, 16, 297-334.
- DAY, E.; ROYNE, M. y CAMACHO, A., (1995): “Opportunities for involvement research: a scale development approach”, Journal of advertising, Vol. 24, Nº 3, otoño, pp. 69-75.
- DHOLAKIA, U.; BAGOZZI, R. y PEARO, L. (2004): “A social influence model of consumer par-ticipation in networkand small group-based virtual communities”, International Journal of Re-search in Marketing, 21(3), 241-263.
- DIAMOND, W. y KASHYAP, R. (1997): “Extending models of prosocial behavior to explain university alumni contributions”, Journal of Applied Social Psychology, 27(10), 915-928.
- DUKERICH, J.; GOLDEN, B. y SHORTELL, S. (2002): “Beauty is in the Eye of the Beholder: The Impact of Organizational Identification, Identity, and Image on the Cooperative Behaviors of Physicians”. Administrative Science Quarterly, 47, 507-533.
- ESTÉVEZ, J. (1986): “El espectáculo deportivo”. Acta Congreso Mundial de Educación Física y Deporte, Madrid 1986.
- EVRARD, Y. y AURIER, P., (1996): “Identification and validation of the components of the person-object relationship”, Journal of business research, Vol. 37, pp. 127-134.
- FARRELLY, F. y QUESTER, P. G. (2003): What Drives Renewal of Sponsorship Principal/Agent Relationships?”, Journal of Advertising Research, diciembre, pp. 353-360
- FINK, J.; TRAIL, G. y ANDERSON, D. (2002): An examination of team identification: which motives are most salient to the existence?, International Sports Journal, 6(2), 195-207.
- FISHER, R. y WAKEFIELD, K. (1998): “Factors leading to group identification: a field study of winners and losers”, Journal of Psychology & Marketing, Vol. 15, Enero, 23-40.
- FORNELL, C. y LARCKER, D. (1981): “Evaluating structural equations models with unobservable variables and measurement error”. Journal of Marketing Research, 18, 39-50.
- GABBOTT, M. y HOGG, G., (1994): “Consumer behaviour and services: a review”, Journal of mar-keting management, Vol. 10, Nº 5, pp. 311-324.
- GALVÁN, I. y GONZÁLEZ, J. (2003): El espectáculo deportivo y el espectador, simbiosis de rela-ciones psicosociales, Lecturas: Educación física y deportes, Nº. 64, 2003
- GARCÍA, M. y LLOPIS, R. (2006): “Encuesta de hábitos deportivos de los Españoles 2005”, Consejo Superior de Deportes, disponible en http://www.csd.mec.es/csd/sociedad/encuesta-de-habi-tos-deportivos/encuesta-de-habitos-deportivos (revisado el 6.08.10)
- GREENWALD, A. y LEAVITT, C. (1984): “Audience Involvement in Advertising: Four Levels,” Journal of Consumer Research, 11 (Junio), 581-592.
- GREENWOOD, P.; KANTERS, M. y CASPER, J. (2006): “Sport Fan Team Identification Forma-tion in Mid-Level Professional Sport”, European Sport Management Quarterly, 6:3, 253-265.
- GWINNER, K. y SWANSON, C. (2003): “A model of fan identification: antecedents and sponsors-hip outcomes”. The Journal of Services Marketing, 17: 2/3, 275-294.
- HAIR, J.; BLACK, W.; BABIN, B.; ANDERSON, R. y TATHAM, R. (2005): Multivariate Data Analysis. Ed. Prentice Hall, New Jersey.
- HEINEMANN, K. (1994): “El deporte como consumo”, Apuntes, 37, pp. 49-56.
- HUP, S. (2006): “Organizational identification and commitment of members of a human develop-ment organization”, Journal of Management Development, Vol. 25 (3), pp. 249-268.
- JONES, I. (1997): A further examination of the factors influencing current identification with a sports team, a response to Wann et al. (1996) Perceptual and Motor Skills, 85, 257-258.
- KIM, Y.; WALSH, P. y ROSS, S. (2008): “An Examination of the Psychological and Consumptive Behaviours of Sport Video Gamers”, Sport Marketing Quarterly, 2008, 17, Vol. 1, 44-53,
- KNOX, S. y WALKER, D. (1995): “Empirical Developments in The Measurement Of Involvement, Brand Loyalty and Their Structural relationships in grocery markets”, Cranfield University, 38 pgs.
- KNOX, S. y WALKER, D. (2003): “Empirical developments in the measurement of involvement, brand loyalty and their relationship in grocery markets”, Journal of Strategic Marketing, Volu-me 11, Issue 4 December 2003, pages 271 – 286.
- KRUGMAN, H. (1962): “An Application of Learning Theory to TV Copy Testing”, Public Opinion Quarterly, 26, 626-634
- LAROCHE, M.; BERGERON, J. y GOUTLAND, C. (2003): “How intangibility affects perceived risk. the moderating role of knowledge and involvement”, Journal of services marketing, Vol. 17, Nº 3, pp. 122-140.
- LASCU, D.; GIESE, T.; TOOLAN, C.; GUEHRING, B. y MERCER, J. (1995): “Sport involvement: a relevant individual difference factor in spectator sports”, Sport Marketing Quarterly, Vol. 4 (4), 41-46.
- LAURENT, G. y KAPFERER, J., (1985): “Measuring consumer involvement profiles”, Journal of marketing research, Vol. 22, Nº 1, febrero, pp. 41-53.
- LAVERIE, D. y ARNETT, D. (2000): “Factors affecting fan attendance: The influence of identity salience and satisfaction”, Journal of Leisure Research 32(2), 225-246.
- MADRIGAL, R. (1995): “Cognitive and affective determinants of fan satisfaction with sporting event attendance”, Journal of Leisure Research, 27, 205_227.
- MAEL, F. y ASHFORTH, B. (1992): “Alumni and their alma mater: a partial test of the reformula-ted model of organizational identification”, Journal of Organizational Behavior, Vol. 13 Nº.2, pp.103-23.
- MAHESWARAN, D. y STERNTHAL, B., (1990): “The effects of knowledge, motivation and type of message on ad processing and product judgements”, Journal of consumer research, Vol. 17, junio, pp. 66-73.
- MAHONY, D.; NAKAZAWA, M.; FUNK, D.; JAMES, J. y GLADDEN, J. (2002): “Motivational Factors Influencing the Behaviour of J. League Spectators”, Sport Management Review, Vol. 5, pp.1-24.
- MARÍN, L. y RUIZ, S. (2007a): “La identificación del consumidor con la empresa: más allá del marketing de relaciones”, Universia Business Review, 62-75.
- MARÍN, L. y RUIZ, S. (2007b): “I need you too! Corporate identity attractiveness for consumers and the role of social responsibility”. Journal of Business Ethics, 71(3): 245-260.
- MARTÍN, C. (1998): “Relationship marketing: a high-involvement product attribute approach”, Journal of product & brand management, Vol. 7, Nº 1, pp. 6-26.
- MITTAL, B. (1989): “A theoretical analysis of two recent measures of involvement”, en Advances in consumer research, vol. 16, editado por T.K. Srull, Provo (UT), Association for consumer research, pp. 697-702.
- OLIVER, R. (1999): “Whence Consumer Loyalty?” Journal of Marketing, Vol.63, pp.33-44.
- O’REILLY, N. y HARRISON, M. (2005): “Sponsorship Management: A Status Report”, The Sport Journal, 8:4, (otoño), <http://www.thesportjournal.org/2005Journal/Vol8-No4/oreilly.asp> (fe-cha de consulta: 10/04/09)
- PARK, S-H. (1996): “Relationship Between Involvement and Attitudinal Loyalty Constructs in Adult Fitness Programs”, Journal of Leisure Research, 28(4), 233-250.
- PEASE, D. y ZHANG, J. (1996): “Differentiation of fan psychology with respect to sociodemogra-phic backgrounds of NBA spectators”, Research Quarterly for Exercise and Sport, 67, A100.
- PÉREZ, C. (2006): “La implicación del consumidor en la adquisición de bienes y servicios”, Revista ESIC Market, Nº. 123, 93-113.
- QUESTER, P. y LIM, A., (2003): “Product involvement/brand loyalty: is there a link?”, Journal of product and brand management, Vol. 12, Nº 1, pp. 22-38.
- REINECKE, L. y GOLDSMITH, R. (1993): “Application of the personal involvement inventory in marketing’, Psychology & marketing, Vol. 10, Nº 4, julio/agosto, pp. 357-366.
- RUYTER, K. y WETZELS, M. (2000): “With a little help from my fans- Extending models of pro-social behaviour to explain supporters ́ intentions to buy soccer club shares”, Journal of Economic Psychology, 21, 387-409.
- SHAMIR, B. (1988): Commitment and leisure. Sociological Perspectives, 31, 238-258.
- SHANK, M. y BEASLEY, F. (1998): “Fan or fanatic: Refining a measure of sports Involvement”, Journal of Sport Behaviour, 21(4), 435-443.
- SHUI-LIEN, L.; CHIH-HUNG, M.; MING-SUNG, J. y KUNTJARA, H. (2008): “Consumer invol-vement and brand loyalty in services: evidence from the commercial airline industry in Taiwan”, International Journal of Services and Standards 2008 - Vol. 4, Nº 4 pp. 437 - 452.
- SMIDTS, A.; PRUYN, A. y VAN RIEL, C. (2001): “The impact of employee communication and perceived external prestige on organizational identification”. Academy of Management Journal, 49, 1051–1062S
- NEATH, J.; FINNEY, R. y CLOSE, A. (2005): “An IMC Approach to Event Marketing: The Effects of Sponsorship and Experience on Customer Attitudes”, Journal of Advertising Research, (Di-ciembre), pp. 373–381
- STELL, R. y DONOHO, C. (1996): “Classifying services from a consumer perspective”, Journal of services marketing, Vol. 10, Nº 6, pp. 33-44.
- STIPP, H. y SCHIAVONE, N. P. (1996): “Modeling the Impact of Olympic Sponsorship on Corpo-rate Image.” Journal of Advertising Research 36:4, pp. 22–27
- SUTTON, W.; MC.DONALD, M.; MILNE, G. y CIMPERMAN, J. (1997): “Creating and fostering fan identification in professional sports”, Sport Marketing Quarterly, Vol.6, Nº. 1, pp. 15-22.
- TAPP, A. (2004): “The loyalty of football fans - We’ll support you evermore?, Journal of Database Marketing & Customer Strategy Management; Apr 2004; 11(3), 203-215.
- TAPP, A. y CLOWES, J. (2002): “From “Carefree Casuals” to “Professional Wanderers”, European Journal of Marketing, Vol.36 Nº.11/12, pp.1248-1269.
- TRAYLOR, M. (1983): “Ego Involvement and Brand Commitment: Not Necessarily the Same”, Journal of Consumer Marketing, 1, 75-79.
- TURNER, J. (1985): “Social categorization and the self-concept: a social cognitive theory of group behaviour”, en EJ Lawler (Ed), Advances in group processes: Theory and research, 2, 77-121.
- VILLAFAÑE, J. ET AL . (2 001): El estado de la publicidad y el corporate en España y Latinoamérica: informe anual, Pirámide, Madrid, 317 pp.
- WAKEFIELD, K. (1995): “The pervasive effects of social influence on sporting event attendance”, Journal of Sport & Social Issues, 19, 335-351.
- WANN, D. y SCHRADER, M. (1997): “Team identification and the enjoyment of watching a spor-ting event”, Perceptual and Motor Skills, 84, 954.
- WANN, D. y SCHRADER, M. (2000): “Controllability and stability in the self-serving attributions of sport spectators”, The Journal of Social Psychology 140(2):160-168.
- WANN, D.; ROBERTS, A. y TINDALL, J. (1999): “The role of team performance, team identifi-cation, and self-esteem in sport spectators game preferences”, Perceptual and Motor Skills, 89, 945_950.
- WRIGHT, P. (1973): “Cognitive Processes Mediating Acceptance of Advertising”, Journal of Mar-keting Research, 10 (February), 53-62.
- ZAICHKOWSKY, J. (1985): “Measuring the involvement construct”, Journal of Consumer Re-search, 12, 341-352