Is certification for sustainable tourism complementary to ISO 9000 certification?The case of the Parque del Lago Hotel in Costa Rica
- Vasconcelos Vásquez, Kattia Lizzett
- Balbastre Benavent, Francisco
- Redondo Cano, Ana
ISSN: 1695-7121
Año de publicación: 2011
Volumen: 9
Número: 4
Tipo: Artículo
Otras publicaciones en: Pasos: Revista de Turismo y Patrimonio Cultural
Resumen
El valor de este trabajo radica en el hecho de que proporciona un análisis comparativo entre las normas ISO 9000:2000 y las normas de sostenibilidad de Costa Rica CST. Su objetivo es obtener las diferencias y similitudes entre ambos sistemas de certifi cación, a partir de su comparación y del análisis de su contribución a la gestión empresarial y la sostenibilidad. El análisis destaca que los deben realizarse cambios organizativos en la empresa para lograr la efi ciencia y garantizar la satisfacción del cliente.
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