Publications in collaboration with researchers from University of Johannesburg (7)

2025

  1. Trust and socio-demographic influences on mobile banking adoption in South Africa: a longitudinal study

    International Journal of Bank Marketing

2023

  1. M-Pesa and the Role of the Entrepreneurial State in a Cashless Technology to Deliver an Inclusive Financial Sector

    Essays in economic and business history: the journal of the economic and business historical society, Vol. 41, Núm. 1, pp. 109-133

2022

  1. How environmental gain messages affect cause involvement, attitude and behavioural intentions: the moderating effects of CSR scepticism and biospheric values

    Corporate Communications, Vol. 27, Núm. 4, pp. 781-799

  2. The effects of message framing in CSR advertising on consumers’ emotions, attitudes, and behavioral intentions

    Journal of Hospitality Marketing and Management, Vol. 31, Núm. 7, pp. 777-796

2017

  1. A multidimensional service-value scale based on Holbrook’s typology of customer value: Bridging the gap between the concept and its measurement

    Journal of Service Management, Vol. 28, Núm. 4, pp. 724-762

2016

  1. Intrinsic value dimensions and the value-satisfaction-loyalty chain: a causal model for services

    Journal of Services Marketing, Vol. 30, Núm. 2, pp. 165-185

2015

  1. Value dimensions in consumers' experience: Combining the intra- and inter-variable approaches in the hospitality sector

    International Journal of Hospitality Management, Vol. 47, pp. 140-150