Publications (5) GLORIA BERENGUER CONTRI publications View referenced research data.

filter_list General Business, Management and Accounting

2017

  1. Service quality and value in goods transport from a freight forwarders' perspective

    Service Quality (SQ): Perspectives, Management and Improvement Strategies (Nova Science Publisher Inc.), pp. 21-58

2010

  1. Instruments for wine promotion in upscale restaurants

    Journal of Foodservice Business Research, Vol. 13, Núm. 2, pp. 98-113

2009

  1. Do upscale restaurant owners use wine lists as a differentiation strategy?

    International Journal of Hospitality Management, Vol. 28, Núm. 1, pp. 86-95

  2. Relationship benefits and costs in retailing: A cross-industry comparison

    Journal of Retail and Leisure Property, Vol. 8, Núm. 1, pp. 57-66

2008

  1. The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships

    Industrial Marketing Management, Vol. 37, Núm. 8, pp. 921-939